i'll tell you what..

I got past the first week of taking in LSA (Licensed Service Agreement) calls and I managed to get an escalation from a customer who filed a complaint with FINRA regarding the kind of service he was he was getting/not getting from the firm. Not that he was actually complaining about me personally,  but he was mistakenly sent an affidavit of domicile instead of the dispute forms he desperately needed. (and why do i sound like i’m washing my hands?haha)